Customer satisfaction is the prime concern of DMSCO; even it comes on the top of the main objectives beyond quality system application. DMSCO believes that customer satisfaction is realized when the Company’s employees feel of satisfaction. In such spirit, DMSCO surveys customers and employees satisfaction periodically.
Pharmacies customer service of the Company monitors customer satisfaction through direct contact (phone, written complaints and emails)
While medicine and pharmacy divisions depend on surveys and interviews. Customer satisfaction is surveyed annually. The senior management of the Company pays great interest of such matter, even the positive comments and notes which contributes in implementing corrective actions are taken into account.
By such unprecedented attention, satisfaction indicator raises in directly proportional with each complaint dealt with appropriately; consequently, achieving an increase of pharmacies’ customers related to the Company.